Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how an individual can declare JSP online, referall.us or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should declare as quickly as possible online by means of the Services Australia site.

To qualify for JSP a person need to:

– be of qualifying age for JSP
– satisfy Australian home requirements for JSP
– be unemployed, somalibidders.com and
– trying to find work and ready to take part in activities that increase their chances of discovering a job, or
– not able to work, study or try to find work due to medical condition, illness or injury, or
– employed or studying full-time and are unable to carry out these due to a medical condition, health problem or injury and work or study to go back to

If the customer has shown they are not able to work due to a temporary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, but their earnings has actually reduced. See Rates and Thresholds.

In all cases, examine if the customer is qualified to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become qualified they must provide their bank account balances, evidence of income and work separation details.

Customers can begin an early claim online. They will have the ability to complete Your individual details, Your circumstances and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.

Customers can not complete Review and Confirm, Next steps or send the claim online up until within 14 days of being eligible for JSP. They will get a reminder alert 2 week before the eligibility date.

An apprehended person might lodge a claim as much as 3 weeks before release from prison. These claims are not considered early claims as the client is qualified but not payable when they declare.

Customers moving from a current income assistance payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers must develop a myGov account and connect their Centrelink online account to it.

Once the client has connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– check in to myGov and gain access to their connected Centrelink online account
– ensure their individual details are appropriate. From the menu, pick the My details > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a decreased concern set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing certification for their existing payment.

The job will permit the client to undertake a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed unable or inappropriate to complete an online claim or nominees. ACC should likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client begin a claim which can then be completed by the client in their Centrelink online account

Remote customers

If the customer resides in a remote location and generally utilizes an agent, Remote Service Centre, or phone to do business and is unable or unsuitable to finish an online claim, the consumer must be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote customers.

The customer should have:

– the remote indicator revealing on the Customer Overview, or
– a domestic address in a remote location

To examine the address is in a remote location:

– browse the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate plans

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of an individual, motivate the nominee to assist the person claim JSP using the person’s Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be sensible for a client to complete all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.

If the consumer has moved address within the previous 26 weeks, Services Australia need to determine if they have reduced their work prospects by transferring to a brand-new place.

If this is the case, the Service Officer should investigate a possible MALEP work related exemption duration.

Unemployed due to a voluntary act or misconduct

If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not generate compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to recognize a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task applicants are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a recommendation to a Workforce Australia or other expert provider, will have an initial appointment scheduled throughout the Participation Interview. Attending this very first service provider consultation is understood as the job applicant’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will determine the start date of the job seeker’s earnings assistance payment. Note: this goes through job hunters fulfilling any waiting durations and certification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job hunters to the Workforce Australia online work service. This excludes task candidates residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will instantly determine this and use the appropriate rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to consumers throughout their online claim. Employer details, name and ABN, will be provided to the client if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the company within the claim. If a customer confirms the employer, as soon as on payment, STP pre-filled earnings will be provided to the client when they report. If the consumer does not confirm the employer, when on payment, the STP employer may provide to the client again when they report.