How to Claim

We’ll guide you through the claim process.

This guide will ask you a question and based on your answer reveal you another question or outcome.

Before you begin, check if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting files to advance your claim.

We’ll let you know the outcome of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we have actually made an error you can ask us to examine our choice.

We can help if you’re in monetary difficulty or require unique help while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Candidate arrangement in location?

To declare on somebody else’s behalf you should be authorised.

The individual you’re declaring for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You need to have a plan in place to claim on someone else’s behalf.

The individual you’re declaring for will need to start the procedure. Check out how to include a Nominee plan utilizing your online account.

7: Do you desire to declare online?

The most convenient way is to claim online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unhealthy, or require to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to produce one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, employment select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Apply for JobSeeker Payment then follow the triggers to finish your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to produce one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you agree to the terms, choose I agree.
3. Enter your e-mail address, then verify this address using a code we email to you. Your myGov account must use an unique e-mail address. You can’t use the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and go into answers.
6. You have actually developed your myGov account, choose Continue to myGov.

After you show who you are through myGov by going into some information about you, you’ll get a CRN. We’ll examine if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some personal details and we’ll them versus our records.
6. We’ll connect Centrelink to your myGov account and employment you’ll then have a Centrelink online account.
7. You’ll need identity details from among these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity details from among these files:

– Australian motorist licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll need to provide us an acceptable image identity file as well as any other files we may request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Sign in to myGov and prove who you are to connect Centrelink

To claim a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity supplier that supplies the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal details, employment details from your identity files and confirm your photo.

Learn how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and employment prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Make An Application For JobSeeker Payment then follow the triggers to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Request JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you send supporting documents to send your claim.

You can complete these steps up to 13 weeks before your scenarios change. You can then submit your claim 2 week before your situations change. We’ll contact you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and employment link it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Request JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We might ask you for supporting files to submit your claim.

22: After you declare by phone

We’ll call you if we need more details.

We’ll send you a letter to let you understand your claim result. If your claim is effective, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt informing you:

– the ID number of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Check in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you do not concur with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our choice.

To do your organization with us, create a myGov account and link it to Centrelink.

You require to show your identity before you declare a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner quit working, or change from full-time to casual work we’ll need an Employment Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your information and get payments for you.