Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how an individual can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to declare as quickly as possible online via the Services Australia site.

To receive JSP a person should:

– be of certifying age for JSP
– fulfill Australian house requirements for JSP
– be jobless, and
– searching for work and happy to participate in activities that increase their possibilities of discovering a job, or
– not able to work, study or try to find work due to medical condition, employment health problem or injury, or
– used or studying full time and are not able to undertake these due to a medical condition, disease or injury and work or research study to go back to

If the consumer has actually indicated they are not able to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls below the JSP income test cut-off

For instance, a self-employed DSP customer is still working 30 hours per week, employment however their income has actually minimized. See Rates and Thresholds.

In all cases, check if the client is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become qualified they should offer their savings account balances, proof of income and employment separation information.

Customers can start an early claim online. They will have the ability to finish Your individual information, Your and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to address in the online claim.

Customers can not finish Review and Confirm, Next steps or send the claim online till within 14 days of being eligible for JSP. They will get a pointer notice 14 days before the eligibility date.

An apprehended person might lodge a claim approximately 3 weeks before release from prison. These claims are not considered early claims as the customer is qualified however not payable when they claim.

Customers moving from an existing earnings assistance payment can lodge an early claim up to 28 days before the date of qualification.

Online claims

Customers need to produce a myGov account and connect their Centrelink online account to it.

Once the client has connected their Centrelink online account to myGov, to start an online claim for JSP they need to:

– sign in to myGov and gain access to their linked Centrelink online account
– ensure their personal details are right. From the menu, select the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a reduced question set as part of their online claim if they are:

– currently in receipt of an income support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job is provided to the consumer on their Centrelink online account homepage up to 28 days prior to losing credentials for their existing payment.

The task will enable the consumer to carry out a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered unable or unsuitable to complete an online claim or nominees. ACC must also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, employment post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be completed by the customer in their Centrelink online account

Remote consumers

If the client resides in a remote area and usually utilizes a representative, Remote Service Centre, or phone to do company and is not able or inappropriate to finish an online claim, the consumer must be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote consumers.

The consumer needs to have:

– the remote sign showing on the Customer Overview, or
– a property address in a remote location

To inspect the address is in a remote area:

– browse the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence nominees can send an online claim for employment JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of a person, encourage the nominee to assist the person claim JSP using the individual’s Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be affordable for a client to complete all Required tasks prior to submitting their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the consumer has actually moved address within the previous 26 weeks, Services Australia should identify if they have minimized their employment potential customers by moving to a new location.

If this holds true, the Service Officer must examine a possible MALEP employment associated exclusion period.

Unemployed due to a voluntary act or misbehavior

If the client has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance event has actually taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job applicants are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Labor force Australia or other specialist service provider, will have an initial consultation scheduled during the Participation Interview. Attending this very first service provider consultation is called the task candidate’s RapidConnect requirement.

For the most part, conference RapidConnect requirements will figure out the start date of the job candidate’s income assistance payment. Note: this goes through job applicants satisfying any waiting periods and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job applicants to the Workforce Australia online employment service. This omits job seekers residing in Community Development Program (CDP) areas.

Higher rate of JSP for employment 55 years and over

Single consumer aged 55 years and over who have been getting an income support payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will automatically calculate this and apply the suitable rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to customers during their online claim. Employer details, name and ABN, will exist to the client if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the company within the claim. If a customer verifies the employer, when on payment, STP pre-filled income will be presented to the client when they report. If the client does not validate the company, when on payment, the STP employer might provide to the consumer again when they report.